Customer Experience

Know The Best Customer Experience Practices

Collating best CX strategies to drive inspiration

As we usher in the Year of the Dragon, an emblem of strength and fortune in the Chinese zodiac, w...

As the dust settles on the disruption that was 2020, retailers are dedicating their efforts to re...

Here are some trends expected to make headlines this year 2020 for e-commerce in Asia: Customer Experience, Personalisation, Social Commerce, AR and 5G...
Research by Rakuten Marketing has revealed that the habits around holiday shopping vary dramatically between different markets in Asia Pacific....

China’s luxury goods market is humming along nicely, with a second straight year of 20% growth in...

Shoppers with a ‘conscience’ about fast fashion are bucking the old Chinese superstition t...

The Mini Program (known as the “app within an app”), has undergone astonishing growth ever since ...

What’s behind Gucci’s blastoff? One reason is millennials.

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